If you receive a message indicating that the identifier or serial number is already in use by another account when trying to add your device to your ALTAGAMA GPS account, you can follow these steps to resolve the issue.

Reconfiguring the Tracker

To reconfigure your tracker to connect directly to the ALTAGAMA GPS server, use the following configuration information:

• Server: 54.85.159.138
• Port: 9000 (Note: the standard ALTAGAMA GPS port is 8888, but you must use 9000 in your case)

Step-by-Step Instructions to Reconfigure and Add the Device

1. Configure the Tracker:

   • Access your tracker’s configuration settings. This may require using SMS commands or the manufacturer’s software, depending on your device model.
   • Enter the provided server and port details:
     • Server: 54.85.159.138
     • Port: 9000

2. Add Device in ALTAGAMA GPS:

   • Log into your ALTAGAMA GPS account.
   • Go to the Devices section.
   • Add your device using the identifier followed by :0. For example, if your device’s identifier is 1234567890, you should enter it in ALTAGAMA GPS as 1234567890:0.

3. Verify Operation:

   • Ensure the device is sending data correctly and appears on the ALTAGAMA GPS map.

Configuration Example

If your device has the identifier 1234567890:

• Original Identifier: 1234567890
• Identifier in ALTAGAMA GPS: 1234567890:0

When adding the device in ALTAGAMA GPS, use 1234567890:0 to ensure it is correctly associated with your account.

Additional Assistance

If you encounter any problems during the reconfiguration process or when adding the device to your account, do not hesitate to contact ALTAGAMA GPS technical support. We are here to help you regain control of your devices and resolve any issues.