Change Log

ALTAGAMA GPS introduces high-quality realistic 3D markers to make vehicles easier to distinguish on a GPS tracking map, with more detailed models and smoother visual rotation. The catalog is organized into categories and supports searches by vehicle type or model name, helping fleet coordinators find a suitable icon without browsing the entire collection.

A marker is the icon representing a device's location in ALTAGAMA GPS. A recognizable appearance helps distinguish trucks, cars, motorcycles and equipment within the same operation. This update improves that visual identification and the way users explore models, alongside improvements to the continuity of WhatsApp support.

Realistic 3D vehicle markers for a clearer fleet map

The Customize marker window now includes the Realistic tab alongside Popular, 3D, Top view, Side view and Symbols. The new models provide a more detailed three-dimensional appearance and multiple perspectives as the vehicle rotates.

You can associate each tracker with a visual representation of its vehicle or asset. For example, a business operating both delivery vehicles and trucks can choose distinct silhouettes to recognize the type of unit before opening its details. The marker complements the device name; it does not require replacing the name or changing the tracker's identification.

Smoother visual heading changes

Realistic models include more viewpoints around the vehicle, allowing finer visual transitions as its heading changes. We also improved the continuity of rotating previews when browsing and selecting markers, making it easier to compare front, side and rear views before choosing a model.

This is a vehicle visualization improvement. It does not change GPS accuracy, position reporting frequency or the location data sent by the device. The orientation shown on the map still depends on the heading information available.

Find markers by vehicle category or model name

The catalog displays groups such as Cars, Motorcycles, Trucks, Buses and Construction Vehicles. Search is available across the different tabs and considers both the icon name and its category. Groups with no matching icons no longer take up space in the results.

Enter Trucks to compare options in that category, or a name such as Kenworth to find specific models. Hover over a thumbnail to check its name and, for rotating models, see it turn. Search keeps the results in order while you type, helping you compare options without losing track of an icon you have already found.

For someone setting up several units, the benefit is straightforward: find the vehicle type first, then choose the most recognizable representation. You do not need to know every model name in the catalog.

Video demo: choose a realistic marker and apply it to the map

How to change a device's map marker

1. Open the Map and locate a device you can edit in the side list.
2. Click the icon next to its name to open Customize marker.
3. Select Realistic and browse the categories. Use Search icon… to filter by category or model name.
4. On a computer, hover over a thumbnail to inspect its rotation. Select the model you want to use and check the result in the preview.
5. Review the marker shape and optional text if you use them. Click OK to apply the selection and return to the map.

You can also open the selector from the Marker field when editing a device under Devices. The marker customization guide explains the related configuration options.

The demo account lets you explore the workflow shown in the video; its changes reset when the page reloads. In your own account, use a user with permission to edit the device.

Combine realistic models with marker shapes and labels

The new catalog works with existing customization options: choose a shape around the vehicle, adjust its colors and add a short label. Keep just the vehicle for a simple presentation, or use a shape and text to make a specific unit easier to recognize.

Realistic models retain the colors of their images. The Icon color option does not repaint a realistic vehicle's body; when a marker shape is used, it adjusts the shape's background. Text color changes the label's appearance. This lets you preserve the vehicle's look while adding your own visual identification without confusing the two functions.

Practical uses in delivery, transport and construction

• Mixed-vehicle delivery fleets: a coordinator can distinguish motorcycles, cars and trucks by their markers, then check the location and data of the unit that needs attention.
• Transport operations: a supervisor can choose recognizable truck models and short labels to distinguish units with similar names while reviewing the map.
• Construction sites and mobile equipment: a business can use the Construction Vehicles category to represent machinery differently from service vehicles, making the overall map easier to read.

These are examples of visual organization. Information such as speed, battery level or sensor readings depends on the device and what it reports to ALTAGAMA GPS. Choosing a vehicle image does not add sensors or change the equipment's capabilities.

From recognizing a marker to tracking a device

For new users, the ALTAGAMA GPS map brings together positions received from GPS trackers or phones. The device list helps you locate a unit and open its information, while route history lets you review where it traveled over a selected period.

Realistic markers help with the first step: recognizing the unit you are looking at. Device data and route history then provide context for reviewing a delivery, checking a journey or handling an operational question. See the GPS tracking map guide to learn about these tools.

Better continuity when contacting support on WhatsApp

We also improved the handoff from automated WhatsApp assistance to a support advisor. Recent exchanges and the options selected during the conversation are better preserved as assistance continues, giving the advisor more context about what the customer has already explained.

For example, if you request help setting up a tracker after answering the assistant's questions, the advisor can continue with the recent information available. This reduces the need to repeat the same details. We also corrected cases where closing an earlier conversation could interfere with a new support session.

This improvement applies to the WhatsApp support channel. It does not require changing tracker settings and is not presented as a permanent archive of all conversations.

Summary for administrators and integrators

• Marker selector: the new Realistic option, vehicle-type groups, searches by name or category, and more continuous rotating previews.
• Map display: new models represent heading with more detailed viewpoints. This is a visual improvement, not a change to GPS measurements.
• Configuration: selecting another marker changes the device's appearance in ALTAGAMA GPS without sending commands or reconfiguring its connection. Other icon families remain available.
• Integrations: these updates introduce no changes to public API contracts and require no migration for connected systems.

Try visual identification that fits your operation

Open Customize marker, choose your vehicle category and compare models from different angles. If you are evaluating ALTAGAMA GPS, explore the demo account to see how marker selection complements GPS tracking before configuring your own devices.

ALTAGAMA GPS now provides better tools for managing GPS data lines, recovering mobile purchases, setting up trackers, and working with the map more clearly. This update is designed for customers who manage vehicles, assets, or phones from one account and want fewer obstacles during setup, renewal, and daily monitoring.

ALTAGAMA GPS is a GPS tracking platform that lets users connect trackers or phones, view their location on a map, review route history, and manage each device's settings. This release explains what changed, what users can do now, and how each improvement applies to real-world operations.

More control over GPS tracker data lines

Data lines allow supported GPS trackers to send their positions to ALTAGAMA GPS over a mobile network. For accounts that manage these services from the Lines section, it is now easier to keep a list that accurately represents the operation.

If a line does not belong to you, select This line is not mine from the list or its detail view. The line is removed from the standard view and excluded from totals and Excel exports. To recover it later, enable Show the lines I hid and display it again. Adding a hidden line again also restores it to the list.

This is useful when an administrator receives an account containing old or shared lines and needs a clean report for reconciliation, support, or expiration monitoring without permanently removing information.

The renewal flow is also clearer. When an active line can be renewed online, users can continue through the standard process. If a suspended, inactive, or expired line cannot be renewed online, ALTAGAMA GPS displays the available options to request help by phone, WhatsApp, or at the service location. Availability depends on the line status and the service associated with the account.

When an expired line is renewed, the new period begins from the renewal instead of using a past date. If a valid future start date already exists, ALTAGAMA GPS keeps it. This makes it easier to understand when the new period becomes active.

More reliable purchases and subscriptions with Google Play, PayPal, and ePayco

Available payment methods may vary by country, device, and the option displayed during checkout. This release improves the public Google Play, PayPal, and ePayco flows so customers receive a clearer purchase or renewal status.

Google Play purchase recovery

A valid purchase made through the Android app no longer depends only on confirmation finishing at that exact moment. If the session expires, the screen is closed, or a temporary interruption occurs during validation, ALTAGAMA GPS can check the pending purchase again when the user returns and signs in.

This reduces the risk of a completed charge not being associated with the subscription. In a real scenario, a user can finish a purchase on a phone, briefly lose connectivity, and continue the process after returning to ALTAGAMA GPS without starting another purchase.

The Android app's payment compatibility has also been updated for current Google Play requirements. We recommend using the latest app version to benefit from purchase recovery and compatibility improvements.

Clear notifications for declined PayPal charges

If PayPal declines a recurring charge, ALTAGAMA GPS records that payment is required, suspends the affected subscription, and notifies the customer. The user can then identify why service did not continue and review the payment method before resuming it, instead of finding a subscription with an unclear status.

ePayco transaction confirmation

We improved how ALTAGAMA GPS checks the result of ePayco transactions. When a temporary problem prevents payment confirmation, the platform can better distinguish that condition from a transaction that does not exist. Customers receive a more accurate checkout result and face less confusion when reviewing the transaction.

See the public guide to ALTAGAMA GPS payment methods for available purchase options and billing periods.

Guided setup for GPS trackers and phones

ALTAGAMA GPS's start experience now provides a clearer visual path for choosing between a physical GPS tracker and a phone or tablet. Each option explains what equipment is needed, how it sends locations, and what information should be ready before continuing.

Add and configure a physical GPS tracker

For a physical tracker, the guided flow takes the user through device identification and communication setup. The screen organizes the line's APN, ALTAGAMA GPS's public connection information, and compatible commands that need to be sent to the device. Exact steps depend on the model, mobile operator, and configuration method supported by the manufacturer.

IMEI or identifier validation is displayed while registration is being completed, helping users catch an incorrect value before moving forward. In practice, an installer can prepare a tracker, send the required commands, and then confirm that the device appears on the map.

The guide to setting up a new GPS tracker provides the context needed to start this process.

Use a phone or tablet as a GPS device

Users without a physical tracker can install the ALTAGAMA GPS app from Google Play or the App Store and turn a phone or tablet into a tracking device. The new flow explains three actions: download the app, sign in with the same account, and grant location permission.

The phone must remain powered on with GPS enabled and access to mobile data or Wi-Fi to send positions. After assigning a name and the appropriate permissions, the device can appear on the account map. This is useful for authorized personal tracking, field teams, or mobile equipment, always with the knowledge and permission of the people involved.

See the ALTAGAMA GPS mobile app guide for the options available on each platform.

Easier device and map marker editing

Device editing now uses a wide, responsive view that organizes fields more effectively on computers, tablets, and phones. Core device details, sensors, commands, and additional settings make better use of the available space, making long configurations easier to review without losing context.

When a device is created, ALTAGAMA GPS suggests an eligible marker. The selector lets users choose quickly from suggested icons or open the complete collection. The Popular tab, touch-friendly navigation, icon search, color palettes, and map-style preview make it easier to distinguish vehicles or assets before saving.

Markers keep their correct proportions and remain centered in previews, including on phones. A fleet coordinator can assign different icons to motorcycles, trucks, and machinery so they are easier to identify during monitoring. Learn how to change shapes, colors, and text in the guide to the GPS device marker icon.

Account profile fields are also wider, making names, country, time zone, measurement system, and language easier to review and edit.

Command templates available without reloading

ALTAGAMA GPS lets users create command templates to reuse instructions supported by a tracker model. A custom template now appears immediately after it is saved and can be selected or deleted without reloading the page.

This helps installers and administrators who configure several devices of the same model: they can create a sequence once and apply it to the next tracker during the same session. GPRS or SMS command availability depends on the protocol, model, connectivity, and account permissions. Review the documentation for GPS device commands before sending them.

More accurate device status across time zones

The ALTAGAMA GPS map displays the latest received location and uses the age of that position to represent device status. We corrected a time difference that could cause a marker to disappear or appear gray and offline when the account time zone differed from the browser time zone.

Original location time, received time, and last seen information are now presented more consistently with the account time zone. For a company monitoring vehicles from another country, this makes it easier to determine whether a tracker actually stopped reporting or its position is recent.

Learn how to locate devices and open their information from the ALTAGAMA GPS GPS tracking map.

An easier changelog to explore

The ALTAGAMA GPS changelog now includes a side timeline with dates, identification for new articles, and a highlight for the publication currently being read. On the listing page, articles load in groups and navigation can scroll directly to content that is already visible.

This helps customers and engineers browse previous releases, compare updates, and find the context for a feature more quickly without leaving the page.

Public technical summary

• Google Play: pending purchases can be validated again after an interruption, and the Android app includes updated compatibility with the Google Play billing system.
• PayPal: a declined recurring charge produces a payment notification and suspends the affected subscription.
• ePayco: transaction checks better distinguish temporary unavailability from a payment that does not exist.
• Map: location age is compared against a consistent time value, preventing incorrect device status caused by time zone differences.
• Commands: user-created templates become available in the selector immediately.
• Integrations: this release does not change ALTAGAMA GPS's public API contracts and requires no migration by integrators.

How to use these improvements

If you manage trackers and data lines, start in the Lines section to hide records that do not belong to you and check which lines can be renewed online. You can then open Devices to update markers, create command templates, or add a new tracker through the guided setup.

Android users should keep the app updated and return to their account if a purchase is interrupted. For a new deployment, ALTAGAMA GPS lets users start with a physical tracker or a phone, confirm that positions reach the map, and expand the configuration according to operational needs.

ALTAGAMA GPS has improved real-time GPS tracking, alert delivery, map viewing, report generation, and API behavior. These updates help organizations monitor multiple trackers with greater continuity and make it easier to connect location data with other systems.

ALTAGAMA GPS is a GPS tracking platform that lets users view the location of vehicles and other assets, review route history, configure alerts, analyze operational data, and manage different trackers from one account.

More stable real-time GPS tracking

In this update, we optimized how information sent by GPS devices is received and processed. The platform can identify and process tracker messages more efficiently and recover better from temporary communication interruptions.

For transportation, distribution, or field service companies, this means being able to view recent locations with greater continuity, even when many trackers are transmitting information at the same time.

More reliable GPS tracking maps

The ALTAGAMA GPS map lets users view the latest available location, identify the trackers in an account, and monitor their activity during daily operations.

We fixed situations that could affect markers, zoom behavior, or switching between map layers. When a visual resource is temporarily unavailable, the platform can now continue displaying the essential tracking information.

This helps operators and supervisors change map views, locate a vehicle, or continue monitoring a fleet without restarting their work.

More timely GPS alerts and notifications

ALTAGAMA GPS alerts can identify important events related to movement, speed, zones, sensors, and other conditions configured for each tracker.

We improved how these notifications are processed and delivered. A new location can continue being received while notifications are prepared in the background, and a problem with one notification does not stop the others.

Email, app notifications, and other enabled channels can begin processing as soon as the first pending event appears.

In a real-world operation, this helps teams respond sooner when a vehicle enters or leaves a zone, meets a configured condition, or requires attention from the monitoring team.

More reliable fleet summaries, statistics, and reports

The ALTAGAMA GPS summary brings together information from several trackers to simplify fleet supervision. Statistics and reports help users analyze time periods, compare results, and export information for operational controls.

If one tracker has no information available, the summary now continues loading the remaining devices. We also improved advance loading of results to make navigation smoother.

We fixed the presentation of statistics and the export of reports to Excel. This helps teams prepare route and activity reports without allowing one device with no data to interrupt the complete analysis.

For example, a coordinator can review the activity of an entire fleet, identify vehicles with available information, and export a report to share with other departments.

A clearer GPS tracking API for integrations

The ALTAGAMA GPS API allows external applications to retrieve devices, locations, and alerts. It can be used to connect GPS tracking with business systems, operational dashboards, or custom analysis processes.

Error responses are now clearer and more consistent. When the daily limit is reached, the API reports the available limit, recorded usage, and that the counter resets at 00:00 UTC.

Location and alert queries account for usage according to the results processed, with a minimum usage per call.

• 429 Too Many Requests: indicates that the integration should temporarily reduce its request rate.
• Retry-After: indicates when it is appropriate to try again.
• Expiring access: tokens must include an expiration date.
• Distinct temporary errors: help integrations distinguish a temporary service interruption from their own usage limit.

With this information, developers can better control daily usage, schedule retries, and prevent an integration from continuing to send requests when it should wait.

More reliable sign-up, contact, and payments

New account registration and the contact form now apply stricter validation to email addresses.

This helps prevent accounts with incorrect information that cannot later receive welcome, recovery, or support messages. Protection against automated submissions is also loaded only when needed.

We also improved validation of payment responses to tolerate valid variations in the information received. The goal is to reduce interruptions caused by formatting differences during a transaction.

Greater continuity for operations with multiple trackers

We optimized database access, cache usage, and request processing to reduce unnecessary waits when several users or devices are active.

We also strengthened capacity management and controlled recovery from temporary problems. This helps maintain a more stable experience during periods of high activity.

The benefit is especially important for organizations with several operators viewing maps, reports, alerts, and route history at the same time.

ALTAGAMA GPS features related to this update

With ALTAGAMA GPS, users can view GPS trackers on a map, review route history, configure alerts and zones, analyze statistics, generate reports, and connect location information with other systems through an API.

These features help centralize vehicle or asset monitoring and turn received locations into useful information for security, operational coordination, and decision-making.

Users can continue accessing these features from their existing accounts. Teams working with the API should review how they handle temporary limits and access expiration.

Managing multiple vehicles requires quick access to locations, route history, alerts, and statistics without letting data volume slow down daily operations. In this update, we optimized ALTAGAMA GPS to provide smoother GPS tracking, faster reports, and a simpler tracker setup experience.

These improvements help both control centers supervising complete fleets and users connecting and configuring their first GPS tracker.

Smoother GPS tracking for fleets and long route histories

The ALTAGAMA GPS map lets users view tracker locations, review historical routes, and return to real-time GPS tracking within the same workflow.

We improved the loading, updating, and removal of large sets of location points. We also strengthened the transition between route history and the live map so real-time updates can resume more reliably.

In a logistics operation, for example, a dispatcher can review complete routes for several vehicles, identify deviations, and return to current fleet tracking without reloading the entire page. This is especially useful for large fleets and periods containing many GPS records.

Progressive statistics and reports for extended periods

ALTAGAMA GPS statistics turn information received from GPS trackers into data that helps teams analyze vehicle activity and make operational decisions.

Results can now begin appearing progressively while the rest of the request continues processing. This reduces the wait before useful information becomes available when several trackers or extended date ranges are selected.

We also strengthened Excel exports to handle larger volumes of information and generate only the sections that contain results. Fleet managers can use this improvement to prepare monthly reports, compare devices, or analyze operating periods more comfortably.

New users can get started with the ALTAGAMA GPS activity summary.

GPS tracker setup with APN settings and SMS commands

An APN is the setting that allows a GPS tracker to use a mobile network and send locations to ALTAGAMA GPS. We updated the international catalog of countries, mobile operators, and APN settings to make it easier to select the correct information for each SIM card.

The setup screen can use the previously selected country or the user's location as a reference. After an operator is selected, ALTAGAMA GPS displays the available connection values, helping reduce errors during tracker installation.

When SMS delivery is available for the account and device, ALTAGAMA GPS provides a guided panel for sending setup commands. It validates the phone number, confirms the number of commands, displays the progress of each message, reports errors, and lets the user cancel the process.

This feature helps technicians and installers prepare trackers in the field without manually sending every command, especially when equipping several vehicles.

More accurate GPS alerts, sensors, and geofences

Alerts notify users when an important condition occurs, such as a sensor status change or a vehicle entering or leaving an area. Geofences, known as zones in ALTAGAMA GPS, define allowed or restricted areas on the map.

We strengthened the interpretation of sensor events and zone evaluation, including situations close to area boundaries. This provides more consistent results when monitoring access points, yards, authorized routes, or risk areas.

A company can use these features to detect when a vehicle leaves its operating area, verify arrival at a site, or respond to a sensor status change.

Greater reliability for compatible GPS trackers

We improved how ALTAGAMA GPS processes information sent by different tracker models and corrected a specific message interpretation case.

The goal is more reliable reception of locations and events from devices that are already compatible with the platform. No tracker reconfiguration is required to benefit from this improvement.

More robust purchases and renewals

During a purchase or renewal, ALTAGAMA GPS now recognizes more clearly when an operation returns incomplete information or reports an error.

Users receive a more consistent result so they can confirm the purchase or identify that the operation needs attention before service activation or renewal continues.

A more comfortable assistant and consistent visual customization

The assistant available in different areas of ALTAGAMA GPS now includes a resizable writing area, a clearer action for deleting a conversation, and improvements to the presentation of sources and references.

We also unified how each account's custom colors are applied. Companies using their own visual identity can now see it represented more consistently across buttons, menus, and navigation elements.

How to apply these features in a real operation

A user can configure a tracker with the operator's APN settings, confirm that it appears on the map, create alerts and zones for important events, and then use statistics or reports to analyze the operation.

The device menu provides access to tools related to tracking, route history, and setup.

Technical summary for IT teams

• Statistics requests can deliver results progressively, and exports handle larger information sets more effectively.
• The map improves the handling of numerous location points and the recovery of real-time tracking after reviewing route history.
• APN setup uses an updated international catalog.
• The SMS command panel provides phone validation, per-command status, and cancellation when the feature is enabled.
• The improvements are delivered directly through ALTAGAMA GPS and do not require a migration to use maps, reports, alerts, or tracker setup.

Explore the capabilities available for real-time tracking, history, alerts, reports, and customization in the ALTAGAMA GPS plans and features.

When a GPS tracker stops reporting, the cause may be vehicle power, the SIM card, mobile coverage, GPS reception, an SMS command, or device configuration. ALTAGAMA GPS introduced guided troubleshooting that organizes these checks so installers, administrators, and users can identify the most likely cause in a structured way.

The update combines step-by-step questions, visible progress, an answer summary, and visual references. This makes it easier to decide what to inspect in the field and what information to provide to support when additional help is required.

Step-by-step troubleshooting for GPS trackers that stop reporting

ALTAGAMA GPS guides the user through a sequence of questions based on what they observe on the device. Each answer determines the next check and keeps a record of the path already completed, so the process does not depend on remembering isolated tests.

The screen displays the current step, completion percentage, and a summary of the answers. Users can also restart the process when a condition changes or they need to repeat the inspection from the beginning.

For example, when a tracker appears offline, the user can first confirm that it has power, check whether the SIM responds to calls or messages, and then continue with coverage, mobile data, configuration, and GPS based on the results.

Visual guides for checking the SIM, power, coverage, and GPS

In addition to the question flow, ALTAGAMA GPS provides a visual library that helps users recognize common tracker components and complete basic checks more clearly.

The guides cover vehicle power, safe restarts, SIM card inspection, mobile data, tracker configuration, open-sky GPS testing, mobile coverage, and the correct SMS command for the device model.

These references are especially useful for field technicians. They can compare what they see in the vehicle with the corresponding guide before replacing a SIM, changing the installation, or escalating the case.

How to determine why a GPS tracker is offline

A device may reply by SMS and still remain offline when mobile data is unavailable or its network settings are incorrect. Likewise, a powered tracker may need a restart, better coverage, or an open-sky GPS test.

The troubleshooter connects every answer with a specific action. This helps distinguish power, mobile communication, satellite reception, and configuration issues instead of applying the same solution to every case.

If the problem continues, the diagnosis path provides a useful summary of the checks already completed. Support can then work from clearer context and focus on the validations that are still required.

More stable assisted help with clearer references

We also strengthened the assisted experience available in areas such as help, queries, and summaries. The goal is to maintain more consistent answers throughout a conversation and present related sources or references more clearly when they are available.

For a supervisor learning a feature, this means asking a question, reviewing the guidance, and continuing the conversation without losing the context of the task.

Related features for configuring and monitoring trackers

Troubleshooting is part of the device installation and management process in ALTAGAMA GPS. After checking the hardware, users can confirm that the tracker appears on the map, review its latest location, and verify that it is reporting positions normally.

The Setting Up a New Tracker guide covers the initial steps, while Device Issues explains the checks available when a tracker does not work as expected.

Technical summary for installers and support teams

• The troubleshooter uses connected questions and selects the next check from the user's answer.
• The interface displays progress, answer history, the result, and an option to restart the review.
• Visual references cover power, restarts, SIM cards, mobile data, configuration, GPS, coverage, and SMS.
• The same diagnostic criteria are available in Spanish and English.
• No device migration is required; the checks run through ALTAGAMA GPS troubleshooting and the available device settings.

Explore ALTAGAMA GPS GPS tracking plans and features for device management, route history, alerts, and reporting options.